Governance & Improvement
Aged Care Performance and Governance Guide
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What this means for providers
The Centremetrics Aged Care Performance Framework connects care, quality, workforce, operations, financial sustainability and governance. It is a management framework, not a government or regulatory framework. Use measures that reflect the provider’s actual services and operating model.
Management questions and example measures are Centremetrics operational recommendations, not additional regulatory requirements.
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Is care being delivered safely and consistently?
What leaders need to understand
- Whether planned care and services are delivered consistently
- Changing resident or participant needs and appropriate escalation
Example performance measures
- Residential: care-delivery exceptions and care-plan review activity
- Support at Home: planned versus delivered services and service commencement
Common data problems
- Incomplete delivery records
- Different reporting periods across systems
Questions governing bodies should ask
- Where is planned care not being delivered, and why?
- Are concerns reaching authorised care leaders?
Warning signs
- Repeated missed services
- Unresolved care-delivery exceptions
Official sources
Refer to current regulator and program guidance for requirements, definitions and applicable service scope.
- Commission: strengthened Quality Standards(opens in a new tab)
- Department: current Support at Home guidance(opens in a new tab)
- Department: care minutes guidance for residential aged care(opens in a new tab)
General information only. Not legal, financial or clinical advice. Applicable requirements depend on a provider's registration category, services and circumstances. Providers should refer to current legislation and Aged Care Quality and Safety Commission guidance for regulatory requirements.
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