Centremetrics · Residential Aged Care
Performance infrastructure for residential aged care providers.
Residential aged care providers need to connect care delivery, workforce, care minutes, quality indicators, incidents, occupancy and financial performance to understand what is changing within each home and where action is required.
Talk to CentremetricsOur services
Our services in Residential Aged Care
Business Growth
Review viability under current funding arrangements, align KPIs and strengthen financial visibility and risk management. Consider occupancy and the Australian National Aged Care Classification (AN-ACC) funding mix alongside resident care and workforce needs.
Explore this serviceBusiness Intelligence & Optimisation
Use root cause analysis and Lean Six Sigma to examine care delivery and incident trends alongside care-minute and quality indicator reporting. Regulatory measures retain their prescribed definitions; internal operational KPIs have separately agreed definitions and reporting periods.
Explore this serviceDigital Transformation & Automation
Identify avoidable administration in rostering, documentation, billing and claiming. Introduce appropriate automation with staff oversight and safeguards for privacy and care judgement.
Explore this serviceManaged Services
Agree ongoing reporting and operational support for care management and CRM systems, subject to platform and access requirements. Assess offshore team setup for suitable administrative tasks only, with privacy, contractual and governance approvals before access is granted.
Explore this serviceData Governance & Technology Risk
Review access and permissions, the reliability of records and reporting, and technology risk visibility. Help providers identify weaknesses in how sensitive resident information is protected and handled.
Explore this serviceQuality
Review care delivery, incidents, complaints, consumer experience and quality of life alongside mandatory quality indicators. Use prescribed definitions for regulatory reporting and distinguish these from internal operational measures. Reliable data and leadership accountability help teams direct action and measure improvement; reporting does not replace individual care assessment or professional judgement.
Financial Performance
Trusted occupancy, funding-mix and workforce reports help providers understand resource pressure and service viability. Review financial measures alongside care needs rather than treating cost reduction as the primary goal.
Compliance
Defined measures, reliable records and clear reporting ownership support oversight of applicable care-minute, quality and incident-reporting obligations. Reporting alone does not demonstrate compliance. Providers retain responsibility and should seek specialist advice where needed.
Performance reporting
A shared view of operations
Agree what each measure means, where the data comes from and who reviews it. Your reporting should reflect your services and the decisions your team needs to make.
A dashboard alone does not create improvement. Leaders need reliable data, clear action owners and regular review to assess whether changes are working.
Administrative support operates within documented role boundaries, access controls, supervision and escalation arrangements. Clinical decisions, care decisions and regulated provider responsibilities remain with appropriately authorised personnel.
Evidence
The evidence behind well-run aged care
Figures describe the sources named and, where stated, surveyed providers only, not the whole sector.
62%
Financial sustainability
62% of surveyed residential aged care homes recorded an operating loss in the nine months to 31 March 2026, up from 49% a year earlier.
Reliable cost, funding and occupancy reporting helps providers see where pressure sits, while protecting appropriate care.
Explore Business Growth and Performance215
Care minutes
Residential homes must deliver a sector average of 215 care minutes per resident per day, including 44 from a registered nurse.
From the 2025–26 financial report, providers must submit an externally audited Care Minutes Performance Statement.
Explore Business Intelligence and Optimisation2,803
Incident reporting
Residential providers reported 2,803 notifications of neglect in November and December 2025, the first two months under the new Aged Care Act.
Incident data is only useful for improvement when categories, records and reporting are consistent.
Explore Data Governance and Technology RiskInsights
Residential aged care quality improvement
Talk to Centremetrics
Discuss your aged care operations.
Tell us about your service and the reporting or operational issue you want to address. Please share business information only, not resident or participant records or health details.