Centremetrics · In-Home Aged Care (Support at Home)
Performance infrastructure for in-home aged care providers.
Home care providers need a reliable view of service delivery, workforce capacity, funding, utilisation and care outcomes so they can respond to changing client needs while maintaining service quality and financial sustainability.
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Our services in In-Home Aged Care (Support at Home)
Business Growth
Review viability under current funding arrangements, align internal KPIs and strengthen financial visibility and risk management. Consider pricing, unit costs and cost-to-serve alongside funding utilisation and the resources needed to deliver care.
Explore this serviceBusiness Intelligence & Optimisation
Use root cause analysis and Lean Six Sigma to examine service delivery, funding utilisation, scheduling and onboarding times. Agree definitions and reporting periods so finance, operations and care teams work from the same measures.
Explore this serviceDigital Transformation & Automation
Identify avoidable administration in rostering, documentation, billing and claiming. Introduce appropriate automation with staff oversight and safeguards for care recipients' privacy and care judgement.
Explore this serviceManaged Services
Agree ongoing reporting and operational support for care management and CRM systems, subject to platform and access requirements. Assess offshore team setup for suitable administrative tasks only, with privacy, contractual and governance approvals before access is granted.
Explore this serviceData Governance & Technology Risk
Review access and permissions, the reliability of records and reporting, and technology risk visibility. Help providers identify weaknesses in how sensitive care recipient information is protected and handled.
Explore this serviceQuality
Reliable service-delivery, onboarding and scheduling measures help providers identify interruptions or delays affecting older people. Review these alongside care outcomes, feedback and individual care needs, not as a substitute for care judgement.
Financial Performance
Consistent funding utilisation, pricing, unit-cost and cost-to-serve reporting helps providers understand resource requirements. Review travel and administrative workload alongside continuity of care and care management.
Compliance
Clear definitions, reliable service records and assigned reporting responsibilities support oversight of applicable Support at Home obligations. Requirements depend on the services delivered and provider registration. Performance reporting does not replace regulatory advice or guarantee compliance.
Performance reporting
A shared view of operations
Agree what each measure means, where the data comes from and who reviews it. Your reporting should reflect your services and the decisions your team needs to make.
Administrative support operates within documented role boundaries, access controls, supervision and escalation arrangements. Clinical decisions, care decisions and regulated provider responsibilities remain with appropriately authorised personnel.
Evidence
The evidence behind well-run aged care
Figures describe the sources named and, where stated, surveyed providers only, not the whole sector.
293,000
Growth in in-home care
About 293,000 people were using home care at 30 June 2025, compared with about 204,000 using residential care.
Figures refer to the Home Care Packages program, before Support at Home began on 1 November 2025.
AIHW, GEN fact sheet: People using aged care, 2025(opens in a new tab)
Explore Business Growth and Performance$1,000 or 10%
Budget utilisation
Participants can carry over unspent funds of up to $1,000 or 10% of their quarterly budget, whichever is greater.
Providers need clear visibility of budget use, scheduling and delivery across each quarter.
Department of Health, Disability and Ageing, Support at Home ongoing services(opens in a new tab)
Explore Business Intelligence and Optimisation
Talk to Centremetrics
Discuss your aged care operations.
Tell us about your service and the reporting or operational issue you want to address. Please share business information only, not resident or participant records or health details.