Centremetrics · Aged Care
Performance infrastructure for aged care providers.
Centremetrics helps aged care providers connect care delivery, workforce, quality and financial information so leaders can identify risks, direct action and measure whether improvement is working.
Talk to CentremetricsTrusted measures behind care obligations
Providers of Australian Government-funded aged care operate under the Aged Care Act 2024 and its Statement of Rights. Applicable strengthened Aged Care Quality Standards and Serious Incident Response Scheme obligations depend on the services delivered and provider registration. Residential providers also report through the National Aged Care Quality Indicator Program; that program does not apply to Support at Home.
Centremetrics helps aged care providers establish trusted measures, improve performance visibility and connect care delivery, workforce, quality and financial information. The aim is not simply to produce more reports. It is to help leaders understand what requires attention, assign clear ownership and measure whether action improves the result.
Regulatory measures retain their prescribed definitions and remain distinct from internal operational KPIs. Reporting supports oversight; it does not replace legal, clinical or regulatory advice or guarantee compliance.
Aged care services we support
Residential Aged Care
Care minutes, workforce reporting, occupancy, funding mix and quality indicators across individual homes and multi-site groups.
Explore Residential Aged CareIn-Home Aged Care (Support at Home)
Service delivery, workforce capacity, funding utilisation, care management and cost-to-serve reporting for providers delivering home care.
Explore In-Home Aged CareSound familiar?
When performance information cannot guide decisions
Conflicting KPI definitions
Finance, operations and care teams use different definitions for the same measure.
Reports nobody fully trusts
Spreadsheets and system exports do not reconcile, leaving teams unsure which report to use.
Unclear drivers of workforce pressure and cost
Workforce needs, service activity and costs are difficult to interpret together.
Improvements that don't stick
Changes lose momentum without clear ownership and regular checks on their effect.
From trusted information to measured improvement
- 1
Align
Agree care priorities and the operational decisions your performance measures need to support.
- 2
Verify
Check definitions, sources and ownership for workforce, quality and financial measures.
- 3
Build
Establish consistent reporting, responsibilities and regular review across your services.
- 4
Improve
Identify causes of operational gaps and assess changes against a trusted baseline.
- 5
Scale
Extend changes where evidence supports them, retaining care oversight and clear accountability.
Evidence
The evidence behind well-run aged care
Figures describe the sources named and, where stated, surveyed providers only, not the whole sector.
62%
Financial sustainability
62% of surveyed residential aged care homes recorded an operating loss in the nine months to 31 March 2026, up from 49% a year earlier.
Reliable cost, funding and occupancy reporting helps providers see where pressure sits, while protecting appropriate care.
Explore Business Growth and Performance215
Care minutes
Residential homes must deliver a sector average of 215 care minutes per resident per day, including 44 from a registered nurse.
From the 2025–26 financial report, providers must submit an externally audited Care Minutes Performance Statement.
Explore Business Intelligence and Optimisation293,000
Growth in in-home care
About 293,000 people were using home care at 30 June 2025, compared with about 204,000 using residential care.
Figures refer to the Home Care Packages program, before Support at Home began on 1 November 2025.
AIHW, GEN fact sheet: People using aged care, 2025(opens in a new tab)
Explore Business Growth and Performance$1,000 or 10%
Budget utilisation
Participants can carry over unspent funds of up to $1,000 or 10% of their quarterly budget, whichever is greater.
Providers need clear visibility of budget use, scheduling and delivery across each quarter.
Department of Health, Disability and Ageing, Support at Home ongoing services(opens in a new tab)
Explore Business Intelligence and Optimisation2,803
Incident reporting
Residential providers reported 2,803 notifications of neglect in November and December 2025, the first two months under the new Aged Care Act.
Incident data is only useful for improvement when categories, records and reporting are consistent.
Explore Data Governance and Technology RiskInsights
Aged care reporting and improvement
Using quality indicators to drive improvement, not just compliance
How residential aged care providers can turn quarterly reporting into better care.
Support at Home: what providers should be measuring
Budgets, delivery, workforce, cash and safety: the measures that matter for in-home aged care.
Talk to Centremetrics
Discuss your aged care operations.
Tell us about your service and the reporting or operational issue you want to address. Please share business information only, not resident or participant records or health details.