Centremetrics · Patient-centred operations
Free Practice Health Check
For healthcare services across Australia, from individual providers to multi-site groups. Check the measures and reports your team uses to understand patient access and service capacity.
Request your Free Practice Health CheckFor the people leading care
Who it’s for
Owners, executives, clinical leaders and operations teams across the healthcare sector who want to understand their reports and decide where operational work is needed.
Services questioning their reports
When finance, clinical and operations teams see different versions of the same metric.
Teams facing access or capacity gaps
When longer waitlists or unused appointment capacity need a closer look.
Services planning a change
When process improvement, service planning or new systems should start with a trusted baseline.
The proposed review
What we assess
KPI definitions
How appointments, access, utilisation and service activity are defined, and whether clinical, finance and operations teams use the same definitions.
Data integrity
Where reporting data comes from, how it is checked and where EHR exports or manual spreadsheets may create gaps.
Access and utilisation
How patient waits, available capacity and clinician utilisation are measured and used to guide service decisions.
Governance
Who is responsible for each metric, how reporting is reviewed and how issues are followed up.
Three steps
How it works
- 1
Request
Tell us about your healthcare service and the operational questions you want to explore. No patient information is needed in the enquiry.
- 2
Review
Discuss your KPI definitions, reporting and operational priorities.
- 3
Debrief
Talk through the gaps and possible next steps with your team.
Your priorities guide the next step
What happens next
The debrief gives your healthcare team a starting point for deciding what to address first. That could be clearer KPI definitions, better reporting, a workflow review or a conversation about further support.
Any further work would have a separately agreed scope.
Before you request
Frequently asked questions
Free Practice Health Check
Request your Health Check
Tell us about your healthcare service and the operational issue you want to understand.